Refund Policy

At Zokna.com, your satisfaction is our priority. If you're not completely satisfied with your purchase, here’s how our refund policy works:

• Eligibility: Items must be returned in their original condition, unworn, unused, and with all tags attached within [insert number] days of purchase.
• Refund Process: Contact our customer support at [insert contact information] to start your return. We’ll provide instructions for the return shipment.
• Refund Method: Refunds are issued to the original payment method. Allow [insert number] business days for processing.
• Return Shipping: Customers cover return shipping costs unless due to our error or a defective item. Use a trackable method for returns.
• Exclusions: Personalized or customized items may not be eligible for refunds. Check the product description or contact us for details.
• Damaged/Defective Items: Contact us immediately if you receive a damaged or defective item. We’ll assist with a replacement or refund.
• Final Sale Items: Items marked as "final sale" are non-refundable unless damaged or defective.